We accept returns within 30 days of order fulfillment. Items must 1) be in their original condition (unwashed, no hair/dirt), 2) have the hang tags still attached, and 3) be neatly folded and packaged. We cannot accommodate returns for opened briefs.
If you have received a defective garment or a garment that has not held up to the Duckworth standard, please use the return portal to file a warranty claim. Select "Warranty Claim" as your return reason, and we will reach out to you after we review. Please note that warranty claims may take up to 7 business days to review.
Our simple 5-step return process:
- Please visit our return portal and enter your order number and zip code/ email.
- Select which item(s) you would like to exchange/return.
- On exchanges or site credits, return shipping is FREE.
- On refunds, a processing fee of $14 will be deducted from your order refund total.
- We will send a confirmation email once we receive the item(s).
HOLIDAY RETURNS: November 13th kicks off our Holiday returns window. Any order placed on or after November 13th, 2025 will be able to submit a return form until January 15th, 2026.
If a return does not meet Duckworth's return standards, we reserve the right to determine the appropriate resolution. This may include denying a refund, offering partial credit (such as 50% of the return value), or a similar alternative.
Examples of noncompliance include, but are not limited to: signs of wear or use, stains, odors, inaccurate return reasons, or sending back items that are not Duckworth products. Final judgment on noncompliance rests with Duckworth.
If you're unsure whether your return meets our standards, please contact us at customerservice@duckworthco.com before sending it in. We're happy to help clarify.
